Terms & Conditions

By paying a down payment indicates that you have read and agree to the terms and conditions set by Claire Does Cake.


Terms and Conditions 


Client Contract 

By making payment for a cake or by paying a down payment, you (the customer) agree to abide by the Terms and Conditions set by Claire Does Cake. It’s the customer’s responsibility to ensure they have read the full Terms and Conditions. 


Orders 

For all orders it is ideal to book largely in advance to avoid disappointment as I work on a first come first served basis. Orders are to be placed via email (claire@clairedoescake.com) phone (0863213793) or via facebook messenger (www.facebook.com/clairedoescake) All telephone orders will be followed up with email correspondence.


Down Payment

For wedding cakes and large orders over €100 a €50 non-refundable down payment is required upon booking. Remainder of the balance is then due no later than 6 weeks before delivery/collection. If the remainder of the payment is not made before or on 6 weeks prior to the date I will assume that you no longer need your cake and you will forfeit your down payment. Upon booking I will advise you what date the remainder of the balance is to be paid, it is your responsibility then to abide by these terms.

By paying the down payment only then is your date secure. If you cancel your cake you then forfeit the non-refundable down payment paid, as a goodwill gesture in some cases you may move your down payment to an alternative date providing I have availability. If I have no availability your down payment is non-refundable. If for any reason I need to cancel your cake, your down payment will be returned in full. 


Payment

I accept payment via a number of methods, as follows. 

Cash

Bank Transfer

PayPal 


Transport 

If you are collecting your cake- once collected from my premises I am no longer responsible for anything that may happen to your cake.  I advise that you transport your cake on a flat surface in your vehicle where it cannot slide or tilt to one side. Usually the safest place to transport your cake is in the footwell of the passengers’ side of your vehicle. I also advise that in cases where your cake has to be transported in the boot to use a non slip mat.

Collection is only possible for single or two tiered cake, any larger will require delivery and set up by Claire Does Cake.

   

Delivery and Collection 

I offer a delivery service for my customers where possible. Delivery is priced at 0.60c per km and is based on a round trip to your location. Please note that this price per kilometre includes fuel costs, vehicle wear and tear, insurance, motor tax and my salary. I will always do my best to ensure a safe and timely arrival of your cake, please be aware that I cannot make provisions for such events that may be out of my control, such as traffic jams, car accidents, vehicle breakdown etc. I will always keep you up to date where possible of such unlikely events. Delivery is in addition of any cake quotes. I offer complimentary delivery to locations within Monaghan Town for Wedding Cakes only. 

Cakes are available for collection from my premises were we have agreed a time and date please treat this agreed time like an appointment. Please arrive for collection of your cake at the time agreed, I understand that there may be issues with traffic etc. If you are going to be late due to circumstances out of your control please do not hesitate to contact me via telephone call (0863213793).  In circumstances where you arrive earlier than agreed time to collect your cake, please do not assume that it will be ready and you may be asked to come back at agreed collection time. PLEASE TREAT COLLECTION TIME LIKE AN APPOINTMENT.


Allergens & Non Edibles

Please note that I use a number of allergens in my kitchen such as egg, gluten, nuts, dairy and soya. If you have any dietary requirements please mention this at time of booking and I will try to accommodate you where possible.  I cannot take responsibility for any items added to the cake by you the customer after collection. Any inedible items will be declared on your receipt that you will receive on collection of your cake, which is then your responsibility to remove before consumption of your cake. Inedible items may be items such as wires, posy picks, sugar wire flowers, structural dowels (plastic or wooden), models and decorations.

 

Disclaimer 

Please note that I take every cake order very seriously and I will always strive to meet every expectation of my customers. In cases where you have provided a picture for the design of your cake this will be used as inspiration only and will not be copied as every cake designer has different techniques and different products may be used to decorate the cake etc. In the unlikely event that you are unhappy with your cake, any complaints are to be made within 24 hours of collection/delivery of your cake. I will never post a full picture of your cake on social media platforms before you have seen it yourself. Please note we reserve the right to take pictures and upload to social media platforms to use in our portfolio. Upon booking you will be advised approximately how many servings your cake will serve, please note that these are approximates only and will differ on how the person cutting the cake serves it. It is not Claire Does Cake responsibility if the wedding venue does not meet the numbers we have provided as approximates. If for any reason you feel you require a refund I require 75% of the cake returned to inspect.

 

Data Protection

Claire Does Cake does not share your personal information with any third parties and all information is only available to me. If you so wish to have your details removed from our database at anytime please request via email.


After the Big Day

I would be so grateful if after the wedding you would send me a picture of you both cutting your cake for me to use on my social media and I'd also be grateful if you would leave me a review. 


I'd like to thank you for choosing Claire Does Cake to make the wedding cake of your dreams.